Event Ticket Protector Is A Scam – Don’t Use Mondial Assistance Insurance Company!!!

I know, I know, this has nothing to do with internet marketing. But since I have an audience I want to share this anyway.

A year ago my wife and I took a trip to New York City for our 10th wedding anniversary. Prior to the trip we bought tickets to see Lion King on Broadway.

I knew it was going to be a crazy time with a lot going on so I bought the insurance that Ticketmaster offers (Event Ticket Protector) in case you can’t make the show.

The insurance is offered through Mondial Assistance. So I paid for the insurance and then we took our trip. Sure enough we ended up coming home a day early and missed the show.

I promptly filed the claim through their Event Ticket Protector website and submitted everything they asked me for.

Fast forward a year and I get a letter in the mail from Mondial Assistance saying they have closed my case because they never got any documentation.

So I called them up and spoke with one of their reps. I was amazed at how prepared she was to come back at anything I said to her. It was clear I was not the first person to call them with concerns.

She told me I never sent in the tickets for the event. I told her since it was a year ago I don’t remember what I sent them but I know I sent them everything they asked for when I filed the claim.

She then told me that if I didn’t miss the show for a family death or medical emergency then it wouldn’t be covered anyway.

I told her they needed to make that much more clear when you sign up for the product because the way they sold it was Protect Yourself In Case You Cant Make The Show.

She said the confirmation email they send out clearly states what is covered and what isn’t. So in other words they tell you after you already paid for it. But you do have 10 days to get a refund…if you decided to read the 4 page small font document they send in the email they sent you when you signed up.

She then went on to question why I was just now calling Event Ticket Protector after a year and I said “because I just got a letter from you saying the case was closed.”
Her – “Well you should have called earlier and checked the status.”
Me – “Im not going to do this with you. I know you don’t own the company but Event Ticket Protector is a scam.” Then I hung up.

Companies like Mondial Assistance can only make money if your claim gets denied. They are in the business of denying claims. Don’t waste your money. It’s better to risk missing a show and losing the money than to go through the hassle of dealing with them.

Adam White is a 20+ year entrepreneur having built and sold 18 internet businesses. He currently runs JustReachOut and SquidVision, a new type of landing page optimization software for SaaS companies, and does SaaS and SEO consulting at Prosperly.com. He lives in Tennessee with his wife and kids and in between SaaS businesses he writes and directs feature films.

6 comments On Event Ticket Protector Is A Scam – Don’t Use Mondial Assistance Insurance Company!!!

  • I used Mondial Assistance for the first time and I’m regretting it. I called today to cancel my tickets since I can’t go to the concert next week due to sickness. They said I would have to go see a doctor, get a reason for the sickness, have their board review and make judgment if I can get reimbursed. What a bunch of bull. I feel like I’m in grade school again. I told them I will burn the tickets before I jump through hoops for them.
    What a scam. I wish I had known. Never again.

  • First and foremost, Mondial Assistance is one of the world’s largest travel/assistance insurance companies in the world.When you go to buy ticket insurance wouldn’t you READ what you were about to purchase in the first place? I just went on livenation.com one of Mondial Assistance/ Event Ticket Protector partner websites and just went ahead and bought a ticket, at the end of the process it comes to payment, and BEFORE YOU PAY FOR YOUR TICKET, it says do you want to insure your ticket. underneath in fine print that is READABLE says “If you can’t attend this event for any number of covered reasons, including illness, airline delays, traffic accidents and more, you’ll be reimbursed for this purchase. ” hmm.. it never states that if you plan on leaving a day early and wait passed the 90 day mark to file a claim is covered… Mondial Assistance is not a scam, it can save your LIFE if you are ever in a different country needing medical attention ASAP when there is no one there that speaks your language. you can even call them for concierge information about locating hotels. you people that think mondial is a scam, is really missing out whenever you go on a trip without insurance and you lose however much money you spent on your trip.

    all im saying if you don’t know by now that you are completely wrong about bashing them, then for sure karma will come your way next time you want to take a vacation somewhere. Mondial Assistance has been my go to for insurance for YEARS, never once did I have a problem with them or their policies, only simply because of the fact that i read their information and asked questions before i purchased the policy to make sure that i got what i needed out of the plan.

    open your eyes people.

  • ALWAYS read the small print, mate, always read the small print. Crooks get away with murder because people can’t be bothered to read the small print.

    If the item insured is of such a small value that doesn’t make it worth spending hours reading and understanding the legalese, then that item is not worth insuring! In fact, most items are not worth insuring – your mobile phone, your holiday, your new camera. Keep insurance for the big things like your life, your house and what you are legally required to insure like your car. Even for those, always read the small print and work on the assumption that there’s a good chance the insurance company will wriggle out of paying. They have a lot more experience wriggling out of doing the decent than you have with getting the full meaning behind long legal documents.

  • I had the same thing happen to me.
    I send them everything they requested.And they still denied
    my claim!! They are a scam!!!!! The tickets I purchased were expensive.Thats why I purchased the insurance.

  • Shame this happened to you. Insurance companies, in general, want to wiggle out of paying you money through their use of the loopholes in the fine print. You have to read eveything very carefully.

  • • Mondial is a scam. The fine print, illness etc., even if you provide the proper documentation they come back and stated it is not proper documentation as required by the Board and/or that illness is not covered. I contacted the State Department of Insurance and they know this is a scam but they are only governed to ensure Insurance Agencies operate under the law and Mondial operates that very fine line. Word to the wise, “Do not use Mondial for Event Ticket Protector.”

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