I know, I know, this has nothing to do with internet marketing. But since I have an audience I want to share this anyway.
A year ago my wife and I took a trip to New York City for our 10th wedding anniversary. Prior to the trip we bought tickets to see Lion King on Broadway.
I knew it was going to be a crazy time with a lot going on so I bought the insurance that Ticketmaster offers (Event Ticket Protector) in case you can’t make the show.
The insurance is offered through Mondial Assistance. So I paid for the insurance and then we took our trip. Sure enough we ended up coming home a day early and missed the show.
I promptly filed the claim through their Event Ticket Protector website and submitted everything they asked me for.
Fast forward a year and I get a letter in the mail from Mondial Assistance saying they have closed my case because they never got any documentation.
So I called them up and spoke with one of their reps. I was amazed at how prepared she was to come back at anything I said to her. It was clear I was not the first person to call them with concerns.
She told me I never sent in the tickets for the event. I told her since it was a year ago I don’t remember what I sent them but I know I sent them everything they asked for when I filed the claim.
She then told me that if I didn’t miss the show for a family death or medical emergency then it wouldn’t be covered anyway.
I told her they needed to make that much more clear when you sign up for the product because the way they sold it was Protect Yourself In Case You Cant Make The Show.
She said the confirmation email they send out clearly states what is covered and what isn’t. So in other words they tell you after you already paid for it. But you do have 10 days to get a refund…if you decided to read the 4 page small font document they send in the email they sent you when you signed up.
She then went on to question why I was just now calling Event Ticket Protector after a year and I said “because I just got a letter from you saying the case was closed.”
Her – “Well you should have called earlier and checked the status.”
Me – “Im not going to do this with you. I know you don’t own the company but Event Ticket Protector is a scam.” Then I hung up.
Companies like Mondial Assistance can only make money if your claim gets denied. They are in the business of denying claims. Don’t waste your money. It’s better to risk missing a show and losing the money than to go through the hassle of dealing with them.